Our process - How we work
We believe in efficiency and maximizing our resources to provide the best value to our clients.
Onboarding
We start by getting to know you and your business goals. During discovery, we'll walk through your current IT setup, identify key areas for improvement, and create a tailored plan to enhance your systems. This is where set the foundation for a strong partnership.
Included in this phase
- Initial consult to understand goals, needs, and pain points
- Review of current IT infrastructure and workflows
- Setup of communication channels and support processes
- Creation of IT management roadmap based on business priorities
Discovery
We'll conduct a thorough asset discovery process, taking stock of your existing hardware, software, and network infrastructure. This helps us understand exactly what you're working with and ensures nothing is overlooked. We'll identify opportunities to optimize your tech environment, from security to system performance.
Included in this phase
- Comprehensive inventory of hardware, software, licenses, cloud resources, etc.
- Security audit of systems including network, data storage, and access control
- Assessment of hardware lifecycle and software versioning
- Identification of any immediate risks or vulnerabilities
- Recommendations for system upgrades or consolidations
Day-to-Day Operations
Once we're fully up to speed, we take over day-to-day IT management. Whether it's managing your cloud services, responding to support tickets, onboarding new employees, or monitoring your systems for potential issues, our team is on call to ensure everything runs without a hitch. You focus on your business, we focus on your tech.
Included in this phase
- Support. We offer helpdesk support with defined SLAs for response times, handling onboarding for new employees, installing or modifying software applications, purchasing new systems, and more
- Monitoring. We establish 24/7 monitoring of network, cloud infrastructure, and servers with alerts and notifications to ensure any issues are caught and dealt with quickly
- Management. We perform regular software updates, patches, and security fixes to keep your business running smoothly. We also establish a backup management process and test it regularly so we can recover quickly from disasterous events.
Quarterly Review
Every quarter, we'll sit down with you for a detailed review of your IT performance. We'll analyze what's working, discuss areas for improvement, and adjust our strategy to ensure your tech is always aligned with your business goals. It's more than just keeping things running - it's about keeping you and your business ahead.
Included in this phase
- Review of system performance over the last quarter
- Analysis of ticket trends and areas for improvement
- Reassesment of business goals and alignment with IT strategy
- Roadmap for the upcoming quarter based on growth or changes
- Discussions on new technologies, tools, or services that could benefit the business
Our values - Balancing reliability and innovation
- Trust & Transparency. We believe in open communication and building lasting relationships based on trust. Whether it's providing clear pricing, setting realistic expectations, or being transparent about potential challenges, trust is key in creating a strong partnership
- Proactivity. We solve problems before they start. A proactive approach to IT ensures your systems are running smoothly. We’re always monitoring, optimizing, and staying one step ahead to prevent issues from affecting your business.
- Reliability. We deliver on our promises, every time. Being dependable and consistent is crucial in IT management. Clients can rely on us to keep their systems operational and secure without disruption.
- Continuous Improvement. We’re committed to constant growth and learning. Technology is always evolving, and so are we. By staying up-to-date with the latest tools and best practices, we ensure that our clients benefit from cutting-edge solutions.
- Client-Centricity. Your business is our priority. Every business is unique, and we tailor our solutions to meet your specific needs. Our goal is to make your life easier and your business more efficient through personalized service.
- Security First. Protecting your business is our top priority. In today’s world, security is non-negotiable. We take a security-first approach to everything we do, ensuring that your data and systems are protected at all times.
- Innovation. We embrace new ideas and innovative solutions. We believe in leveraging the latest technologies to help businesses grow and succeed. We’re always exploring new ways to solve problems and drive efficiency.
- Responsivenesse. We’re here when you need us. Whether it’s day-to-day support or emergency response, we pride ourselves on being highly responsive. Fast and effective communication is essential to keeping your business running smoothly.